Typsi AI has introduced some key updates in 2024, with a lot of value addition to its hospitality industry solutions. Among the top features that have been introduced is the extension of its NLP support to now include more than 15 languages, which enables the real-time communication of customers in different regions. With this upgrade, restaurants and hotels can interact better with international guests, breaking down the language barrier by as high as 40%, according to a recent study by Hospitality Tech.
the platform now also includes an advanced recommendation engine that leverages machine learning to suggest personalized dining or service options based on individual customer preferences. this new feature analyzes over 5 million data points from past customer interactions and bookings, improving the relevancy of recommendations by 20%. as reported in food service daily in october 2024, restaurants that implemented typsi ai’s new recommendation engine saw a 15% increase in upselling success rates.
Another major update is the integration of Typsi AI with real-time inventory management systems, enabling the platform to monitor stock, warn managers of items running low, and automatically adapt menus based on what is in stock. This helps optimize operational efficiency and minimizes food waste by as much as 10%, according to a case study published by Restaurant Technology News. With the rising cost of food and thinner margins for businesses, this tool greatly helps in reducing costs related to food waste.
In addition, typsi ai now has a Performance Analytics Dashboard, which tracks critical customer service metrics such as Response Time, Satisfaction Score, and Service Rating. With the help of such a feature, the hospitality business would be able to analyze how AI-powered interactions are adding value or otherwise. A 2024 report from AI Insights reported that among hotels currently using the Dashboard, 72% saw guest satisfaction increase by 25% within six months.
This puts Typsi AI at the very core of the future of customer service in the hospitality industry, while offering tools to optimize the customer experience and operational performance.